Events - Openpulse

Six events, covering signals, runs, pipeline moves and content. Each example below is the same example Openpulse serves in its OpenAPI document, so a payload shown here is exactly what a POST to your endpoint contains — never a paraphrase of it.

`signal.created`

A new signal was kept. One delivery per signal, the first time it is seen.

{
  "listener": { "id": "lst_example", "name": "Example Listener", "mode": "rivals" },
  "signal": {
    "id": "sig_example",
    "url": "https://www.trustpilot.com/reviews/example",
    "title": "Finally moving off RivalCo after the last outage",
    "excerpt": "Third time this quarter their scheduling went down mid-clinic. We are actively looking at alternatives now.",
    "source": "trustpilot",
    "author": "example_user",
    "classification": "switching",
    "relevanceScore": 88,
    "rationale": "Names the rival, states an active problem, and says explicitly they are evaluating alternatives.",
    "suggestedAngle": "Lead with reliability during clinic hours and offer a migration that keeps their existing bookings.",
    "matchedKeywords": ["scheduling", "outage", "alternatives"],
    "themes": ["reliability", "downtime"],
    "rating": 1,
    "subjectName": "RivalCo",
    "postedAt": "2026-01-01T00:00:00.000Z",
    "firstSeenAt": "2026-01-01T00:00:00.000Z"
  }
}

`signal.urgent`

A signal cleared your urgency bar. These also fire signal.created — subscribe to this one alone if you only want the interruptions. Carries the whole signal body plus the urgency block: the threshold that was crossed, the level, and the score that crossed it.

{
  "listener": { "id": "lst_example", "name": "Example Listener", "mode": "rivals" },
  "signal": { "...": "the same shape as signal.created" },
  "urgency": { "level": "immediate", "threshold": 85, "score": 88 }
}

`run.completed`

A listener finished a pass, with what it searched and kept.

{
  "listener": { "id": "lst_example", "name": "Example Listener", "mode": "rivals" },
  "run": {
    "id": "run_example",
    "status": "completed",
    "startedAt": "2026-01-01T00:00:00.000Z",
    "completedAt": "2026-01-01T00:00:00.000Z",
    "searchedCount": 214,
    "matchedCount": 7
  }
}

`run.failed`

A listener run could not finish. The one worth alerting on.

{
  "listener": { "id": "lst_example", "name": "Example Listener", "mode": "rivals" },
  "run": {
    "id": "run_example",
    "status": "failed",
    "startedAt": "2026-01-01T00:00:00.000Z",
    "completedAt": "2026-01-01T00:00:00.000Z",
    "error": "SerpApi responded with 429: rate limit exceeded"
  }
}

`pipeline.stage_changed`

Somebody moved a deal to another stage. The event a CRM wants — carries where it moved from, where it moved to, and who moved it.

{
  "entry": {
    "id": "pipe_example",
    "signalId": "sig_example",
    "accountKey": "d:rivalco.com",
    "stage": "meeting",
    "from": "contacted",
    "ownerUserId": "user_example",
    "changedAt": "2026-01-01T00:00:00.000Z",
    "actorId": "user_example"
  },
  "signal": {
    "id": "sig_example",
    "title": "Finally moving off RivalCo after the last outage",
    "url": "https://www.trustpilot.com/reviews/example",
    "subjectName": "RivalCo"
  }
}

`content.piece.ready`

A generated content draft finished. One delivery per piece, so four channels on the same idea arrive as four events.

{
  "piece": {
    "id": "piece_example",
    "ideaId": "idea_example",
    "channel": "blog",
    "warnings": [{ "rule": "meta-length", "severity": "advisory" }],
    "generatedAt": "2026-01-01T00:00:00.000Z"
  },
  "idea": {
    "id": "idea_example",
    "title": "Why tiered support queues lose your best customers",
    "theme": "hold times",
    "signalCount": 41,
    "authorCount": 12
  }
}

Every event’s response contract

Any 2XX response marks the delivery accepted. Anything else — including a timeout — is retried with backoff. See Webhooks for signing, verification and delivery history.

​signal.created

​signal.urgent

​run.completed

​run.failed

​pipeline.stage_changed

​content.piece.ready

​Every event’s response contract